What is your refund policy?
Are updates free?
Yes - Campfire's updates are free. However, our last update for the existing version of Campfire (Campfire Pro & Standard) will be in April of 2019. After that, we're transitioning to the development of a brand new product that we think you'll enjoy even more! Campfire Pro & Standard users will receive significant discounts and rewards in the new software, when it releases.
How can i request a feature?
You can fill out the Feature Request form. There are no guarantees on when or if we decide to implement features, but we do our best to focus on the most popular requests and what we think is best for the development of the software.
What are the differences between the Steam and non-Steam versions?
Both versions have the same features, but the Steam version comes with some notable advantages. These include: Steam Achievements, Steam Cloud support, automatic updates, and the ability to participate in patch betas.
How do discounts work?
If you have a discount code for Campfire you can enter it on our website to receive the discount. Unfortunately, there is no way to enter the discount codes on Steam. We do run specials, both on our website and on Steam from time to time, so be sure to sign up for our newsletter and follow us on social media!
How many computers can I install Campfire on?
For the Steam version, you can use as many computers as you like. For the non-steam version, up to two machines can be used.
What operating systems do you support?
Windows and Mac. We do not support Linux right now, but it's possible that we make Campfire Linux-compatible in the future.
Where can I get help with technical difficulties?
Why haven't I received my license key?
How do I give Campfire as a gift?
To purchase Campfire as a gift for someone else, please go to our Buy page and scroll down until you see the "Give Campfire as a Gift" section. The instructions there will help you give the gift of Campfire!
Is there a Campfire mobile app?
Why isn't the data in my character panels saving?
Why do my panels go back to the initial layout after I move them around?
Do I have all legal rights to the work I do in Campfire?
Yes! You own the rights to all work you produce with Campfire.
How secure is the work I produce in Campfire?
All Campfire Stories are saved locally to your computer. We do not have access to your work, and neither does anybody else - it never leaves your computer.
Can I write my book/screenplay in Campfire?
Campfire is a planning tool, not a word processor - so you'll need a program like Word when it comes time to actually write your manuscript.