what is your refund policy?
If you buy Campfire from the website you have ten days to return Campfire for a full refund. If you buy Campfire on Steam, you must adhere to their refund policy.
are updates free?
Yes! All of Campfire’s updates are free. We try to release them on a monthly basis; you can find more information on those updates specifically by reading our Roadmap.
how can i request a feature?
You can fill out the Feature Request form. There are no guarantees on when or if we decide to implement features, but we do our best to focus on the most popular requests and what we think is best for the development of the software.
what are the differences between the steam and non-steam versions?
Both versions have the same features, but the Steam version comes with some notable advantages. These include: Steam Achievements, Steam Cloud support, automatic updates, and the ability to participate in patch betas.
how do discounts work?
If you have a discount code for Campfire you can enter it on our website to receive the discount. Unfortunately, there is no way to enter the discount codes on Steam. We do run specials, both on our website and on Steam from time to time, so be sure to sign up for our newsletter and follow us on social media!
how many computers can i install campfire on?
For the Steam version, you can use as many computers as you like. For the non-steam version, up to two machines can be used.
what operating systems do you support?
Windows and Mac. We do not support Linux right now, but it's possible that we make Campfire Linux-compatible in the future.
where can i get help with technical difficulties?
Feel free to reach out on any of our social media accounts (Facebook, Twitter, Reddit) or on the Campfire Steam forums and we’ll promptly get on the issue! You can also file a Bug Report.
why haven't i received my license key?
Please check your inbox and spam for an email from SendOwl (our distributor). If you don’t see it, please contact us and provide your PayPal Transaction ID. We will get you the license key manually.
how do i give campfire as a gift?
To purchase Campfire as a gift for someone else, please go to our Buy page and scroll down until you see the "Give Campfire as a Gift" section. The instructions there will help you give the gift of Campfire!
is there a campfire mobile app?
Not yet, but it’s a possibility in the future! For now we are working on adding the features in our Roadmap to the desktop version.
why isn't the data in my character panels saving?
Personality Traits, Tags, and Physical Attribute panels must contain comma-separated values with no line breaks. This is described in more detail in our Editing Character Panels tutorial.
why do my panels go back to the initial layout after i move them around?
You must save the layout after you move your panels. This is described in more detail in our Working With Layouts tutorial.