Frequently Asked Questions

Can I write my book/screenplay in Campfire Pro?2019-08-01T21:38:35+00:00
How secure is the work I do in Campfire Pro?2019-08-01T21:39:48+00:00
All Campfire Stories are saved locally to your computer. We do not have access to your work, and neither does anybody else – it never leaves your computer. The only exception is if you use the Steam version of Campfire Pro and choose to create Stories in the Steam Cloud.
Do I have all the legal rights to the work I produce in Campfire?2019-06-04T01:55:34+00:00
Yes! You own the rights to all work you produce with Campfire.
Why do my panels go back to the initial layout after I move them around?2019-08-01T21:36:49+00:00
​You must save the layout after you move your panels. This is described in more detail in our Working With Layouts tutorial.
Who are you?2019-08-01T21:40:37+00:00
We’re a group of young people working together to help people write and share their stories. Read more here.
Is there a Campfire mobile app?2019-08-01T21:37:19+00:00
​Not yet, but it’s a possibility in the future!
Why haven’t I received my license key?2019-08-01T21:42:31+00:00
Please check your inbox and spam for an email from SendOwl (our distributor). If you don’t see it, please contact us and provide your PayPal Transaction ID. We will get you the license key manually.
Where can I get help with technical difficulties?2019-08-01T21:43:03+00:00
The fastest way is to fill out a Bug Report.
What operating systems do you support?2019-06-04T01:49:37+00:00
​Windows and Mac. We do not support Linux right now, but it’s possible that we make Campfire Linux-compatible in the future.
How many computers can I install Campfire on?2019-06-04T01:49:08+00:00
​For the Steam version, you can use as many computers as you like. For the non-steam version, up to two machines can be used.
How do discounts work?2019-06-04T01:48:36+00:00
​If you have a discount code for Campfire you can enter it on our website to receive the discount. Unfortunately, there is no way to enter the discount codes on Steam. We do run specials, both on our website and on Steam from time to time, so be sure to sign up for our newsletter and follow us on social media!
What are the differences between the Steam and Non-Steam versions of Campfire?2019-06-04T01:48:13+00:00
​Both versions have the same features, but the Steam version comes with some notable advantages. These include: Steam Achievements, Steam Cloud support, automatic updates, and the ability to participate in patch betas.
Are updates free?2019-06-04T01:46:59+00:00
Yes – Campfire’s updates are free. However, our last update for the existing version of Campfire (Campfire Pro & Standard) was in April of 2019. We’ve since transitioned to the development of a brand new product that we think you’ll enjoy even more! Campfire Pro & Standard users will receive significant discounts and rewards in the new software, when it releases.
What is your refund policy?2019-06-04T01:46:02+00:00
​If you buy Campfire from the website you have ten days to return Campfire for a full refund. If you buy Campfire on Steam, you must adhere to their refund policy.